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Author Topic: Attic may experience issues today...COMPLETED  (Read 67 times)

0 Members and 1 Guest are viewing this topic.

Offline DarkAngel

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Attic may experience issues today...COMPLETED
« on: November 29, 2018, 01:17:30 PM »
Host is doing an emergency maintenance:


As part of our commitment to provide the best infrastructure for your services, we're sending you this notice to inform you of emergency maintenance taking place in our Orlando based data center facility. We recommend reviewing the following details:
 
Maintenance type:
Electrical Infrastructure
 
Reason for Maintenance:
Our monitoring systems alerted our data center technicians to potential issues with electrical systems powering a portion of our Orlando data center facility. In order to proactively address the problems our team of engineers will be running tests to locate any potential flaws and replace any hardware found to be faulty.
 
Clients affected:
Partners with services in Orlando.DC2 facility
 
Maintenance Window:
Current - ONGOING
 
Datacenter:
Orlando.DC2
 
Estimated amount of downtime:
We understand the importance in minimizing downtime while performing any type of maintenance and for that reason we will do everything we can to expedite this process.

There are no guarantees, and while we have not encountered any actual power issues affecting your services, it is worth noting that due to the nature of the issue(s) at hand we are considering this an At-Risk maintenance and hence are alerting you to the incident.

We do not expect to see any type of downtime but should issues arise power to various sectors of our facility may be affected. We will be sending out a follow up to this notice once the maintenance has been concluded.
Fear not,
You are never alone,
I am there to comfort and guide you...
Always.








Offline Aelin

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Re: Attic may experience issues today...
« Reply #1 on: November 29, 2018, 01:22:20 PM »
Well we have only to expect indeed they won't have big problems. :ty: for the update Mary.
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Offline DarkAngel

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Re: Attic may experience issues today...
« Reply #2 on: November 30, 2018, 12:49:29 PM »
We thank you very much for your extended patience and simply wanted to provide an update to our prior notice regarding emergency maintenance in our Orlando data center resulting in us placing it into maintenance mode.
 
 At this time our engineers continue to monitor the status of our electrical systems and will continue to do so until our facility is out of maintenance mode. We were able to limit down the factors that triggered our monitoring systems and steps are already being taken to resolve those issues. We remain cautiously optimistic that we will finalize the maintenance with no impact to your services and are aiming to have everything completed by tomorrow afternoon.
 
 As promised, a recap of the situation will be made available after the data center is out of maintenance mode. Lastly, in case an emergency should occur, we do urge you to follow our social media accounts, which are listed below, for updates:
 
 Twitter: http://twitter.com/hostdime/
 Facebook: https://www.facebook.com/hostdime/
Fear not,
You are never alone,
I am there to comfort and guide you...
Always.








Online thelufias

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Re: Attic may experience issues today...
« Reply #3 on: November 30, 2018, 12:56:14 PM »
LOL...We're use to issues.....of all kinds.....thanks for the updates Mary....
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Offline DarkAngel

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Re: Attic may experience issues today...
« Reply #4 on: November 30, 2018, 03:28:06 PM »
They are done!


First and foremost thank you very much for your extended patience and understanding while our team worked on the emergency maintenance over the last day and a half.
 
 At this time we are happy to announce that our team has successfully concluded the maintenance with no reports of downtime and/or power issues and everything is functioning in an optimal state.
 
 In order to be transparent, and as promised, we have included details provided by our engineers as to what prompted the at-risk emergency maintenance below.
 
 At around 11 AM EST on November 29th, our monitors alerted our team to issues with one of our UPS systems as it was failing and eventually did. We were successfully able to transfer the load on the UPS to maintenance bypass and onto full commercial power resulting in the *At-Risk* notice. Upon further investigation the cause of the failure was diagnosed and attributed to a failed capacitor in the system which was successfully replaced. Once that was done we were able to run tests on UPS that proved to be successful and the critical load was transferred back with no issue. After further monitoring everything continues to function as it should and we are concluding our emergency maintenance.
 
 We thank you, once again, for your patience and understanding and assure you that our goal is to always do what we can to ensure you get the services and support that you not only expect, but deserve. As always, if you have any further questions and/or concerns please do not hesitate to let us know. Have a great day!
Fear not,
You are never alone,
I am there to comfort and guide you...
Always.








 

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